Predator customers with active Predator Premier Support can purchase one or more hours of Remote Service with a Predator Technician for services not covered by Predator Premier Support. Typical tasks include Predator Consulting or Training, Implementation of projects including adding new machines, custom software development, conversions, dashboards, reports or charts, integrations with other applications such as ERP or MES, Android, Citrix, Windows or virtual machine troubleshooting, Server, PC, network or database migrations, troubleshooting general machine operation or third-party hardware, recovering from hackers, malware or ransomware requiring re-implementation services. 

If you are not sure if you have active Predator Premier Support, the technician you are working with can provide that information, or e-mail support@predator-software.com, or call 503-292-7151 and "Press 2" for Customer Service or "Press 3" for Technical Support.

See https://www.predator-software.com/Predator_Support.htm for Predator Premier Support details and https://www.predator-software.com/Predator_Maintenance_Agreement.htm to request a copy of the Terms & Conditions.